FAQ: Counseling in Carrboro, NC | Triangle Wellness

Question 1

How do I get started?

Accepted Answer

Call the practice at (919) 945-9313 during office hours. Initial contact is by telephone. You may also submit an appointment request online; the practice will follow up by phone to discuss availability, service fit, scheduling, and fees.

Question 2

Are you accepting new clients?

Accepted Answer

Availability varies. Call the practice to ask about current openings. Submitting an appointment request does not confirm availability or an appointment.

Question 3

Who do you work with?

Accepted Answer

Triangle Wellness Counseling provides counseling services to adults age 18 and older. Services are not available to minors.

Question 4

What happens in the first session?

Accepted Answer

The first session is an orientation to counseling at Triangle Wellness Counseling. Before clinical work begins, several foundational topics are covered: how the practice operates, confidentiality and its limits, fees and payment, scheduling, and what to expect from the process. You will also have the opportunity to describe what brings you in and what you are hoping to address.

Question 5

What is individual counseling?

Accepted Answer

Individual counseling is a one-on-one process between you and Steven Clemens, LCMHC. Sessions are structured around your goals and what you bring to each meeting. There is no single approach applied to every person — the counseling plan is developed with you.

Question 6

Do you offer couples counseling?

Accepted Answer

Yes. Couples counseling involves both partners working with Steven Clemens, LCMHC. Sessions focus on the relationship — the patterns, dynamics, and concerns that both partners bring. Couples counseling is private pay; insurance is not billed for this service.

Question 7

Do you offer group counseling?

Accepted Answer

Group counseling is available when a suitable group is forming. Group availability, format, and focus vary. Contact the practice to ask about current group offerings.

Question 8

What concerns do you work with?

Accepted Answer

Focus areas include anxiety, depression and mood-related concerns, relationship concerns, behavioral concerns, adult-focused parenting concerns, parent–adult-child relationships, trauma-related concerns, OCD, life transitions, ADHD, and experiences relevant to neurodivergent adults. These are focus areas, not claims of specialization or guaranteed outcomes. Suitability is determined individually.

Question 9

What are the fees?

Accepted Answer

Individual counseling is $165 per 60-minute session. Couples counseling is $180 per hour (private pay only). Group counseling is $80 per 90-minute session. Additional fee information is available on the Fees & Payment page.

Question 10

Do you accept insurance?

Accepted Answer

Triangle Wellness Counseling participates with Aetna, Blue Cross Blue Shield (most NC plans), Cigna/Evernorth, MultiPlan, NC State Health Plan, Optum, United Behavioral Health (UBH), and United Healthcare (UHC). Benefits, deductibles, authorization requirements, and reimbursement must be confirmed with your insurer before services begin. The practice does not participate with Medicaid or Medicare.

Question 11

Can I use out-of-network benefits?

Accepted Answer

Yes. If your insurance plan includes out-of-network mental health benefits, you may be eligible for partial reimbursement. Contact your insurer to confirm your out-of-network benefits before scheduling.

Question 12

What payment methods are accepted?

Accepted Answer

The practice accepts American Express, cash, check, Discover, HSA/FSA cards, Mastercard, PayPal, and Visa.

Question 13

Is telehealth available?

Accepted Answer

Yes. Telehealth counseling is available to adults physically located in North Carolina at the time of service. Sessions are conducted through SimplePractice, a HIPAA-compliant platform.

Question 14

How does telehealth work?

Accepted Answer

Telehealth sessions are conducted via secure video through SimplePractice. You will need a private space, a reliable internet connection, and a device with a camera and microphone. Session links are sent in advance.

Question 15

Do I have to be in North Carolina for telehealth?

Accepted Answer

Yes. You must be physically located in North Carolina at the time of each telehealth session. Steven Clemens is licensed in North Carolina only.

Question 16

How long are sessions?

Accepted Answer

Individual counseling sessions are 60 minutes. Group counseling sessions are 90 minutes. Couples counseling session length must be confirmed at scheduling.

Question 17

How often will I be seen?

Accepted Answer

Session frequency is determined collaboratively and may be adjusted as your needs change. Many clients begin with weekly sessions.

Question 18

Where is the office?

Accepted Answer

Triangle Wellness Counseling is located at 104 Jones Ferry Road, Suite F, Carrboro, NC 27510. In-person sessions are available by appointment.

Frequently Asked Questions

Getting Started

Services

Fees & Insurance

Telehealth

Scheduling & Logistics

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